SuperBox S6 Quick Setup Manual(Regular updates)

(Update on March 5)

Unable to connect to APP
(Without APP Store)Please follow the steps below. If the first step is unsuccessful, please follow the second step. If the second step is unsuccessful, please follow the third step.（Not all steps require action）
1. Please restart the machine and try again
2. You may go to the browser on the homepage then type in this link to manually install the app store https://123.32558.cc/?fbclid=IwAR1M4KWrnjNpIDFHcOgnoVutV5dYhaERI-D4eHhQXys4C2udPt9FdjXRS
3. In the main interface, press ""6"" 6 times with the remote control. Please make sure you are operating in the main interface, and then send the picture back to me."

Download APP path
Please go to the app store to install the app store and to download the bluetv/bluevod/playback and backup tv apps

Steps after downloading the APP
Please go to the homepage click the live tv/vod and the playback sections, then click the add icon on each section to add the apps to their respective sections

Unable to connect to WiFi
Try to disconnect/forget the network the box is connected to then fully reboot the box by turning it off using the remote control (this includes unplugging and re-plugging of the power supply of the device). Or leave it off for now. Also, please try to completely reboot your Wi-Fi router (or the entire internet network) along this process. 
After about 10-15 minutes, please try again and see if it helps.

Blurred or delayed image quality
Try the following path and see if clearing the Blue VOD cache may help resolve the problem: 
Settings (Gear Icon from the home page) > Apps > See all apps > Blue VOD > Clear data.
This will delete the Favorites and History.
When you're on an episode or a movie, press the right or left arrow button where it may show the options at the bottom.
Look for the decode option and change it to a different decode and see if it will work better afterwards.

Third-party apps
XXX is a third party app not managed by SuperBOX.
We need to set an expectation that not all apps or external devices will work with SuperBox.
You are welcome to download apps or use external devices. However, there's no assurance that every single app or device would work perfectly. I hope you understand.

Being kicked out(quit) while watching a live stream
"The technical team is aware of the issue with the app crashing/returning to the homepage and they are still working on it
However you may try to go to the decode option then try changing it to software decode,or uninstall/reinstall the app if that will not help.
Please let us know the exact channel name and number you are currently on then the app version, the SuperBox model and the mac address. i will forward that information to the tech Hi there, I seem to be getting kicked out most times when watching live tv.

Recording function
DVR or any recording feature is currently unavailable. However, our developers are doing their best to see if we can get a suitable partner for this feature with SuperBox

Continuous buffering after booting
Please kindly do a speed test and type on your browser fast.com and send here the photo of the result.

The sound is too quiet
Try switching both ends of the hdmi cable or try to use a different hdmi cable

Remote control matching problem
You may click this link for remote pairing demo: https://www.youtube.com/watch?v=9FxYjUJE4VA
To set your expectations not all tv/remotes are compatible with superbox, you may try pairing however there is no assurance that it will work with SuperBox"

Green screen problem
Is all channels and vod? Try unplugging the hdmi cable then switch both ends of it

Bluetv issue
The tech is aware of the issue with the bluetv app. however, you may try to connect the box to another network or a mobile phone hotspot and see if it helps

Are we the official seller?
Yes, we are the authorized seller for SuperBox. We handle all technical support, replacements, and warranty issues. We only cover orders from our website, superboxplayer.com. If you purchase elsewhere, we can't help with any issues.

What is SuperBox? Is it worth it?
SuperBox is an Android TV box that lets you enjoy streaming from your favorite channels and apps. With 4GB of RAM and 64GB of storage, it’s one of the best streaming devices for home entertainment. It works with both Wi-Fi and ethernet for stable streaming, plus the Bluetooth remote has voice control and shortcut buttons for easy access to the best TV streaming services.

What channels can you access? Can you use the service without the box?
SuperBox is a platform for streaming content. It doesn't come with pre-installed channels, but you can easily download apps from the app store or the internet. It's your responsibility to choose apps and follow copyright laws when streaming content. SuperBox serves as a conduit for all your favorite top streaming services.

How does SuperBox compare to other devices?
SuperBox is designed to compete with the best TV streaming devices. It has fast performance, supports 4K streaming, and offers seamless Wi-Fi connection. The remote control has voice features, shortcuts, and private listening options. It's an excellent Android TV box for anyone looking for a top-tier streaming experience.

Does it require Wi-Fi?
Yes, you’ll need Wi-Fi for HD streaming. Keep the box close to your router for the best experience, with speeds of 25-100 Mbps. This makes it an ideal choice for those looking for reliable streaming for devices.

How many TVs can use the same box?
SuperBox works with one TV at a time. The multi-screen feature is not available yet, but we’re working on it for future updates.

Do you need a smart TV?
No, you don’t need a smart TV. Just make sure your TV has an AV or HDMI input and a stable internet connection. This makes SuperBox a versatile Android TV box that works with almost any TV setup.

What’s the ideal distance from the box to the TV?
The closer, the better. SuperBox connects to your TV using HDMI (included in the package), so keeping the box near the TV will ensure the best viewing experience.

Is SuperBox legal?
Yes, SuperBox is a legal Android TV box. You can install apps to stream content, but it’s your responsibility to make sure the apps comply with copyright laws. We provide a disclaimer with your device explaining this.

What’s the warranty policy?
SuperBox comes with a one-year warranty. If something goes wrong, contact our support team for help. If we can’t fix it, we’ll repair it for free within the warranty period. After that, we can still repair it for a cost.

Setting Up & Using SuperBox

How do I change the time zone?
Go to Settings (gear icon) on the homepage. Under "Device Preferences," you’ll see the time and date settings. Choose the correct time zone.

How do I add favorite channels?
Go to "Live Channels," press "OK" on the remote, and hold it down until a star appears next to the channel. This adds it to your favorites.

What’s the "device prohibits (202)" error?
That error is not from SuperBox. It’s likely from another seller. If you bought from us, contact us with your name, order number, and MAC address, and we’ll help.

How do I fix Google error 403?
Try installing the Aptoide app from the app store. We also have a tutorial on YouTube that can help.

How do I fix error code 1004?
Restart your network and try again.

Can I play games on SuperBox?
Yes, but we don’t recommend big games that use a lot of RAM. SuperBox is made for streaming, and for those looking for the best TV streaming services, gaming isn’t its primary function. For gaming, we suggest the NVIDIA SHIELD TV Pro.

Why are my channels black?
Try restarting both your SuperBox and router. If that doesn’t work, forget your Wi-Fi and reconnect.

Can I install Netflix?
Yes, you can. Download it from the app store or Google Play. Just keep in mind that not all apps work perfectly with SuperBox, as not all are optimized for every Android TV box.

Orders & Cancellations

How do I place an order?
Add items to your cart and click "checkout." We’ll guide you through the rest.

What payment methods do you accept?
We accept PayPal and VISA, MASTERCARD. It’s secure, and you’ll be protected by buyer protection. We verify payments before shipping.

Can I pay with a credit card?
We don’t accept direct credit card payments right now. However, you can connect your credit card to PayPal, which only takes a few minutes.

How safe is my personal information?
We use SSL encryption to protect your details. We never store your payment information.

Can I change or cancel my order?
Once you place an order, we start processing it immediately, so changes are unlikely. However, if you contact us within 24 hours, we’ll try to help.

Why am I getting an error when checking out?
If you get an error, contact us at cs@superboxplayer.com, and we’ll help you sort it out.
Processing Time:
Please allow 3-5 business days for order processing.